NZ is currently under an Alert Level 4 lockdown. We are unable to despatch any orders (with the exception of Gift Cards) until further notice. Sorry about that.
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So I ordered 2 Hiplok Z Loks and they arrived with the usual Ground Effect speed and efficiency. Unfortunately one of the locks did not work properly. It did not lock whatever the combination was, you could simply click it open again. The other one was perfect. Now about the service from Ground Effect. I rang, explained the problem, they undertook to put a new one on courier that day and I received it, in Invercargill, the next morning. They gave me a Free Post number to use to return the faulty lock, which I did. The customer service was polite, lighting fast, top class; 5 star. It is just a shame the product manufacturer did not have a better quality control process, the fault was very easy to detect. But as for the working locks I find them great. AS others have noted though the numbers on the combination are very small for old eyes to read without using glasses. I rate them 4 stars
Bought two. Happy with closure but one lock died on me after 2x closing it. Locked open and won’t release the catch. The other performs as expected, no concerns.
Hi there, thanks for your review. We are sorry to hear that you had an issue with your lock. I have sent you an email so feel free to reply to that and we can sort out the problem.
Apart from the numbers being very small - I just had a problem where my bike is still locked. I had used it twice in the same day but the third time with the same combination it wouldn't open ! Not desirable.
Hi there John. Thanks for your feedback. Might be an idea to fire it back to us so we can suss it out for you. It's Ground Effect, PO Box 4536, Christchurch. We'll refund you the post. Pedal on, Ernie
A good value highly visible locking device that would dissuade most opportunistic crims from selecting your bike. Light weight and compact enough to leave on the bike at all times so always available. Excellent product. Gerard
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