Orders are generally packed and sent the same day your order is received.
Delivery to a business address or PO Box is most secure. If using a business address please note the name of the business in delivery address details when checking out.
If you choose FedEx, note they can only deliver to physical addresses, not PO Boxes. All FedEx Courier parcels need to be signed for, so someone should be lurking around home to leave their thumbprint with the courier. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery. Delivery to your work is often best.
Within New Zealand
Orders are delivered to you by courier the very next day. Rural Delivery generally takes a couple of days. Allow NZ$7 per order for freight charges.
You have a choice of delivery by Tracked Airmail or FedEx Courier.
- Tracked Airmail takes about a week. Addresses in Melbourne, Sydney or Brisbane seem to get stuff a bit quicker - around 3-6 working days. Allow NZ$7 per order for the postie. For a small extra cost FedEx Courier is reliably faster if you are in a rush.
- Delivery via FedEx Courier is overnight into Sydney, Melbourne and Canberra, and two working days for Adelaide, Brisbane or Perth. Allow three to four working days for addresses outside the main cities. Our shopping cart calculates the cost based on total weight - normally quite reasonable at around NZ$14-19. Remote addresses incur a hefty out-of-zone surcharge making them less attractive.
To USA, UK and 'Rest of the World'
You have a choice of delivery by Airmail or FedEx Courier (except continental Europe and Canada where FedEx is the only option). Depending on where you hang your hat, you'll probably end up paying local taxes and/or duties plus an admin fee when the package arrives. Athough most orders to the USA seem to skip under the radar.
- Airmail takes 1-2 weeks. Our shopping cart calculates the postage based total weight – typically NZ$4-10 to Europe or Asia. USA orders are freight-free. In the UK you'll possibly have to pay VAT and a handling fee to Royal Mail before they'll release your parcel. If so then you'll receive a 'Fee to Pay' card with options for online payment and delivery, or collection from your local Delivery Office. More details at www.royalmail.com or 0845 605 0767. USA orders are currently freight-free by airmail.
- Delivery via FedEx Courier takes 2-4 working days… typically 2 days for Asia, 3 for USA, 4 for Europe and elsewhere in the world. Our shopping cart calculates the cost based on total weight – around NZ$18-24.