FAQ | How to Order

Ground Effect clothing and equipment is made by us in Aotearoa | NZ and is only available directly from us. There are no agents, wholesalers or shops. You deal directly with the bods who actually design and manufacture the gear. That lets you score great quality cycling stuff at sharp prices.

Ordering Options

1. Cruise the products, clicking on the 'add to cart button' as you go. When you've finished shopping click the 'cart' button at the top of the page. Follow your nose to complete your order.
2. By phone. We're generally around Monday to Friday, 9 to 5. Weekends are for biking so you'd be dead lucky to find anyone here then.

• 0800 655 733 within NZ
• 1800 145 333 from Australia
• +64 3 379 9174 elsewhere on the planet.
• Want to email us? Scribble a note to orders@groundeffect.co.nz

We hold no stock or samples at our office in Ferrymead. If you hang your hat in Christchurch or are passing through you're welcome to drop in on us, place an order or arrange an exchange. Orders are despatched directly from our Christchurch factory and delivered to you by courier the very next day.

We're generally around Monday to Friday, 9 to 5 (NZ time). Weekends are for biking so you'd be dead lucky to find anyone here then.

Currency, Payment and Local Taxes

• Use the currency selector at the top of the page to display prices in your local currency. You can pay by Visa, MasterCard or titanium components. We use a secure server to safeguard your credit card details.
• If you live outside of New Zealand, your purchase will appear on your credit card statement in your local currency - converted by your bank from the original NZ dollar prices at the current exchange rate.
• All Australian orders include Australian GST, which is paid by Ground Effect directly to the Australian Tax Office.
• For other destinations you may have to pay local taxes or duties when the package arrives - Canada and continental Europe are particularly stroppy about collecting taxes. Ground Effect subsidises the shipping to help alleviate that.
• The USA has a NZ$1000 (US$800) order value tax threshold. So most parcels skip in under the radar.

Privacy and Security

• Your name, address and email are only used by us to send out newsletters and any orders you may place. We do not sell, barter or give away your contact details to any other organisation, ever.
• When ordering, your credit card information is sent directly to the credit card merchant. We do NOT store your credit card details on our system.
• You may 'opt in' to store/use your credit card and delivery details with Shop Pay, Apple Pay or Google Pay's vaulted servers
• The Ground Effect checkout is secure. The pages hang out on a SSL secure server that encrypts the data at time of entry. The URL for the payment page starts with https. The 's' indicates that the site is secure. On most browsers you can click on the https to see the Security Certificate.
• If you have a My Account, a key derivation function called bcrypt is used to hash your password. We never see or store your actual password. Your stored shipping address and order history live in our secure/https admin. Once you are securely logged in, it is relayed so you can view on your My Account page. With a strong password that is known only to you, no one else can access that information.
• You can view our full Privacy Policy here.

Legal

We hang out in New Zealand. The contract for any purchases, and anything arising from that contract is subject solely to New Zealand law.