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FAQ | Exchanges, Refunds & Warranty

Exchanges and Refunds

If your choice turns out to be not quite what you had in mind or is the wrong size - send it back to us within a reasonable time (unused) and we'll happily swap it or refund your Credit Card. The cost of getting the goods back to us is yours, but we cover the cost of shipping any replacement back to you. Details of the procedure for returning product is outlined in the invoice you receive with your order.

Within NZ you can find your local NZ Post Shop here or use their online courier system to print a label, pay and arrange the collection of your parcel. In Australia you can find your local post shop here.


Conceived by cycle nuts and refined by the style police… Ground Effect gear is built to last. If it breaks when it shouldn't have, we'll put it right. No horsing around. No excuses. No cost to you. No problems.