FAQ | Shipping + Taxes

Orders are generally packed and despatched the same day your order is received.

+Aoteroa | New Zealand

• Costs NZ$9 via NZ Post Courier and should arrive the next working day.
• Rural Delivery generally takes a couple of days.
• A work address or PO Box is most secure.
• You are not required to sign for the package.

+Australia

GST Included

All prices include GST, which is paid by Ground Effect directly to the Australian Tax Office. A tax invoice is included with your order.

Shipping is by Tracked Airmail.

• Costs NZ$12 and takes about a week.
• A work address or PO Box is most secure.
• If you’re not home, the parcel will be left in a safe location by the postie or courier driver. Otherwise a card will be left with delivery information.

+United Kingdom

VAT Inclusive

All prices include VAT and any Duty. This is prepaid by Ground Effect directly to His Majesty’s Revenue and Customs.

Shipping is by Tracked Airmail.

• Takes around 1 - 2 weeks. Our shopping cart calculates the postage based on weight – typically NZ$20-30.
• A card will be left if you're not at home - sometimes a work address is most secure.

+United States

Local Tax Threshold

There is a NZ$1000 (US$800) order value tax threshold. Most parcels skip in under the radar. Wahoo.

Shipping is by Tracked Airmail

• Takes around 1-2 weeks. Our shopping cart calculates the postage based weight – typically NZ$15-25.
• Delivery to your work or a PO Box is most secure.
• You are not required to sign for the package.

+Rest of the World

Local Taxes

• You are likely to end up paying local taxes and/or duties plus an admin fee when the package arrives.
• Ground Effect subsidises the shipping cost to help alleviate that.
• Canada and the EU collect tax on all parcels when they hit their shores. Other destinations are more random.

Shipping is by Tracked Airmail

• Takes around 1-2 weeks. Our shopping cart calculates the postage based weight – typically NZ$15-25.
• Delivery to your work or a PO Box is most secure.
• You are not required to sign for the package.

Sadly, in some of the more windswept (and inherently more interesting) corners of the globe this service is not offered by our freight providers. If your country is not on the drop down list in the shopping cart then contact us to explore options.