FAQ | Shipping + Taxes

Orders are generally packed and sent the same day your order is received. Click for delivery details depending on where you live.

+Aoteroa | New Zealand
  • Orders are delivered to you by Courier Post the very next day.
  • Delivery to your work or a PO Box is most secure.
  • You are not required to sign for the package.
  • Rural Delivery generally takes a couple of days.
  • Allow NZ$7 per order for freight charges.
+Australia

GST Included

All prices include GST, which is paid by Ground Effect directly to the Australian Tax Office. A tax invoice is included with your order.

You have a choice of shipping by Tracked Airmail or FedEx Courier.

Tracked Airmail

  • Takes about a week.
  • Delivery to your work or a PO Box is most secure.
  • Allow NZ$7 per order for the postie.
  • For a small extra cost FedEx Courier is reliably faster if you are in a rush.
FedEx Courier
  • Overnight into Sydney & Canberra, and two working days for Adelaide, Brisbane, Melbourne or Perth.
  • Allow 3-4 working days for addresses outside the main cities.
  • FedEx can only deliver to physical addresses, NOT PO Boxes.
  • Someone should be lurking around home or work to receive the parcel. No signature required. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery.
  • Our shopping cart calculates the cost based on total weight - normally quite reasonable at around NZ$14-19. Remote addresses incur a hefty out-of-zone surcharge making them less attractive.
+United Kingdom

VAT Inclusive

All prices include VAT and any Duty. This is prepaid by Ground Effect directly to the Her Majesty’s Revenue and Customs.

Shipping is by Tracked Airmail.

  • It takes 1-2 weeks.
  • A card will be left if you're not at home - sometimes a work address is most secure.
  • Our shopping cart calculates the postage based total weight – typically NZ$20-30.
+United States

Local Tax Threshold

There is a NZ$1000 (US$800) order value tax threshold. Most parcels skip in under the radar. Wahoo.

Shipping is by Tracked Airmail

  • It takes 1-2 weeks.
  • Delivery to your work or a PO Box is most secure.
  • You are not required to sign for the package.
  • Our shopping cart calculates the postage based total weight – typically NZ$10-15.
+Rest of the World

Local Taxes

  • Depending on where you hang your hat, you may end up paying local taxes and/or duties plus an admin fee when the package arrives.
  • Ground Effect subsidises the shipping cost to help alleviate that.
  • Canada and continental Europe are particularly stroppy about collecting taxes. Other destinations are more random.

Shipping is by Tracked Airmail

  • It takes 1-2 weeks.
  • Delivery to your work or a PO Box is most secure.
  • You are not required to sign for the package.
  • Our shopping cart calculates the postage based total weight – typically NZ$10-15.

Sadly, in some of the more windswept (and inherently more interesting) corners of the globe this service is not offered by our freight providers. If your country is not on the drop down list in the shopping cart then contact us to explore options.

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