FAQ | Shipping + Taxes

Orders are generally packed and sent the same day your order is received. Click for delivery details to where you live.
▸ New Zealand
  • Orders are delivered to you by Courier Post the very next day.
  • Delivery to your work or a PO Box is most secure.
  • You are not required to sign for the package.
  • Rural Delivery generally takes a couple of days.
  • Allow NZ$7 per order for freight charges.
▸ Australia
Aust GST

All prices include GST, which is paid by Ground Effect directly to the Australian Tax Office. A tax invoice is included with your order.

You have a choice of shipping by Tracked Airmail or FedEx Courier.

Tracked Airmail
  • Takes about a week.
  • Delivery to your work or a PO Box is most secure.
  • Allow NZ$7 per order for the postie.
  • For a small extra cost FedEx Courier is reliably faster if you are in a rush.
FedEx Courier
  • Overnight into Sydney, Melbourne and Canberra, and two working days for Adelaide, Brisbane or Perth.
  • Allow 3-4 working days for addresses outside the main cities.
  • FedEx can only deliver to physical addresses, NOT PO Boxes.
  • Parcels need to be signed for. Someone should be lurking around home or work to leave their thumbprint. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery.
  • Our shopping cart calculates the cost based on total weight - normally quite reasonable at around NZ$14-19. Remote addresses incur a hefty out-of-zone surcharge making them less attractive.
▸ United Kingdom

VAT Inclusive
All prices include VAT and any Duty. This is prepaid by Ground Effect directly to the Her Majesty’s Revenue and Customs.

Shipping is by Tracked Airmail.

  • It takes 1-2 weeks.
  • A card will be left if you're not at home - sometimes a work address is most secure.
  • Our shopping cart calculates the postage based total weight – typically NZ$20-30.
      ▸ United States

      Local Taxes
      There is a NZ$1000 (US$800) order value tax threshold. Most parcels skip in under the radar. Wahoo.

      You have a choice of shipping by Tracked Airmail or FedEx Courier.

      Tracked Airmail
      • Takes 1-2 weeks.
      • Delivery to your work or a PO Box is most secure.
      • You are not required to sign for the package.
      • Our shopping cart calculates the postage based total weight – typically NZ$10-15.
      FedEx Courier
      • Takes about a week.
      • FedEx can only deliver to physical addresses, NOT PO Boxes.
      • Parcels need to be signed for. Someone should be lurking around home or work to leave their thumbprint. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery.
      • Our shopping cart calculates the cost based on total weight – typically around NZ$20-30.
      ▸ Rest of World

      Local Taxes

      • Depending on where you hang your hat, you may end up paying local taxes and/or duties plus an admin fee when the package arrives. Ground Effect subsidises the shipping cost to help alleviate that.
      • Canada and continental Europe are particularly stroppy about collecting taxes. Other destinations are more random.

      Shipping Options

      Depending on where you live, there is a choice of Tracked Airmail and/or FedEx Courier. Sadly, in some of the more windswept (and inherently more interesting) corners of the globe neither service is offered by our freight providers. If your country is not on the drop down list in the shopping cart then contact us to explore options.

      Tracked Airmail
      • Takes 1-2 weeks.
      • Delivery to your work or a PO Box is most secure.
      • You are not required to sign for the package.
      • Our shopping cart calculates the postage based total weight – typically NZ$10-15.
      FedEx Courier
      • Takes about a week.
      • FedEx can only deliver to physical addresses, NOT PO Boxes.
      • Parcels need to be signed for. Someone should be lurking around home or work to leave their thumbprint. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery.
      • Our shopping cart calculates the cost based on total weight – typically around NZ$20-30.

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