FAQ | Shipping + Taxes

Orders are generally packed and sent the same day your order is received.

+Aoteroa | New Zealand
  • Costs NZ$7 and delivered by Courier Post the very next day.
  • A work address or PO Box is most secure.
  • You are not required to sign for the package.
  • Rural Delivery generally takes a couple of days.
+Australia

GST Included

All prices include GST, which is paid by Ground Effect directly to the Australian Tax Office. A tax invoice is included with your order.

You have a choice of shipping by Tracked Airmail or FedEx Courier.

Tracked Airmail

  • Costs NZ$7 and takes about a week.
  • A work address or PO Box is most secure.
  • If you’re not home, a card will be left so you can collect from your local Post Office.
FedEx Courier
  • Our shopping cart calculates the cost based on weight - normally NZ$20-30.
  • Overnight into Sydney & Canberra, and two working days for Adelaide, Brisbane, Melbourne or Perth.
  • Allow 3-4 working days for addresses outside the main cities.
  • FedEx can only deliver to physical addresses, NOT PO Boxes.
  • Someone should be lurking around home or work to receive the parcel. No signature required. Otherwise a card will be left in your letterbox with contact details so you can arrange redelivery.
  • Remote addresses incur a hefty out-of-zone surcharge making them less attractive.
+United Kingdom

VAT Inclusive

All prices include VAT and any Duty. This is prepaid by Ground Effect directly to the Her Majesty’s Revenue and Customs.

Shipping is by Tracked Airmail.

  • Takes around 1 - 2 weeks. Our shopping cart calculates the postage based on weight – typically NZ$15-25.
  • A card will be left if you're not at home - sometimes a work address is most secure.
+United States

Local Tax Threshold

There is a NZ$1000 (US$800) order value tax threshold. Most parcels skip in under the radar. Wahoo.

Shipping is by Tracked Airmail
  • Takes around 1-2 weeks. Our shopping cart calculates the postage based weight – typically NZ$15-25.
  • Delivery to your work or a PO Box is most secure.
  • You are not required to sign for the package.
    +Rest of the World

    Local Taxes

    • Depending on where you hang your hat, you may end up paying local taxes and/or duties plus an admin fee when the package arrives.
    • Ground Effect subsidises the shipping cost to help alleviate that.
    • Canada and continental Europe are particularly stroppy about collecting taxes. Other destinations are more random.

    Shipping is by Tracked Airmail

    • Takes around 1-2 weeks. Our shopping cart calculates the postage based weight – typically NZ$15-25.
    • Delivery to your work or a PO Box is most secure.
    • You are not required to sign for the package.

    Sadly, in some of the more windswept (and inherently more interesting) corners of the globe this service is not offered by our freight providers. If your country is not on the drop down list in the shopping cart then contact us to explore options.